We are volunteers in the South African timezone (SAST, UTC+2), so replies usually land within a couple of days rather than within the hour. Server outages get looked at faster than everything else.
This site deliberately has no contact form, no account system, and no newsletter — we do not want to collect or store personal information we have no use for. Email is the only channel, and we only keep what you send us for as long as it takes to deal with it.
Reporting a player
If someone is breaking the server rules — griefing, stealing, harassment, cheating — report it rather than retaliating. Retaliating usually ends with both accounts under review, which is not the outcome you want.
A report we can act on includes:
- The exact username of the player involved, spelled correctly. "The guy in the red skin" is not something we can search for.
- When it happened — date and approximate time, including your timezone if you are not in South Africa. Our logs are searchable by time, so this matters more than anything else in the report.
- Where it happened — coordinates if you have them. Press
F3on Java, or enable "Show Coordinates" in the world settings on Bedrock. - What actually happened, in plain terms. Screenshots or a short clip help enormously, especially for chat harassment, which otherwise leaves us relying on log timestamps.
Reporting griefing or lost builds
Tell us the coordinates and roughly when you last saw the build intact. We keep backups and we can often roll back a specific area rather than a whole world, but the window is not unlimited — the sooner you report it, the more likely a clean restore is. Do not start rebuilding on top of the damage before you have heard from us, because that makes a targeted rollback much messier.
Appealing a ban or mute
Appeals are read properly, and some of them succeed. Email us from a message that includes:
- Your exact in-game username.
- Roughly when you were banned or muted.
- What you were told the reason was.
- Your account of what happened.
Two things that reliably do not work: sending the same appeal repeatedly, and joining on an alt account. Ban evasion turns a temporary ban into a permanent one, and it is usually obvious. If you genuinely think we got it wrong, say so plainly and give us something to check — we would rather fix a mistake than defend one.
Bugs and technical problems
Before emailing, it is worth checking the connection troubleshooting guide — the large majority of "I cannot join" reports turn out to be a version mismatch or a local network issue, and that guide will resolve it faster than we can reply.
If it is a genuine server-side bug, we need the exact error message text (a screenshot of it is ideal), your platform and Minecraft version, and what you were doing when it happened. "It crashed" without a version number is close to unactionable.
Advertising, press and business enquiries
Use the same address and put the topic in the subject line. To save time: we do not sell in-game ranks, perks, or items, we do not host paid promotional builds, and we do not accept sponsored placements inside the game world. Website advertising runs through Google AdSense.
Privacy and legal
For questions about how this site handles data, requests relating to your personal information, or anything covered by POPIA or GDPR, email the same address with "Privacy" in the subject line. The Privacy Policy sets out what we do and do not collect, and the Terms of Service cover use of the website and server.
One thing we cannot help with
We cannot recover, reset, or unlock your Minecraft account — that is a Microsoft account, and only Microsoft support can do anything about it. We have no access to it. The same goes for purchases, refunds, and Realms subscriptions.